// BLOG — CONNECTWISE PSA ACTIONS

UNBUNDLE
TICKET

This action will remove the listed ticket as a bundled item of the parent ticket.

REQUIRED VARIABLES

  • parent_ticket_id — The ID of the parent service ticket
  • child_ticket_id — The ID of the child service ticket

ACTION

POST

URL PATH

{ base URL including version identifier }/services/system_io/actionprocessor/Service/UpdateServiceBundledTicketsAttachmentAction.rails

HEADERS

KeyValue
Content-Typeapplication/x-www-form-urlencoded

PAYLOAD

actionMessage=%7B%22payload%22%3A%22%7B%5C%22recId%5C%22%3A{{ CTX.parent_ticket_id }}%2C%5C%22attachItems%5C%22%3A%5B%7B%5C%22recId%5C%22%3A{{ CTX.child_ticket_id }}%7D%5D%7D%22%2C%22payloadClassName%22%3A%22UpdateServiceBundledTicketsAttachmentAction%22%2C%22project%22%3A%22ServiceCommon%22%7D